OO Gauge

Frequently asked questions

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Talk to an expert, call us on (44) 01792 815841

Mon - Fri: 9:00am - 4:00pm

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If you cannot find an answer to your question in our FAQ, you can always contact us and we will be with you shortly.

Contact Support

Can I change or cancel my order?

If you email us at customerservice@wwscenics.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.

Where can I find the tracking information for my order?

Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.

I cannot login into my account.

We are sorry that you cannot login into your account. You can click on “Lost your password” in order to rest your password.

If you are still having issues, please email customerservice@wwscenics.com and we will do our best to assist you.

Can I purchase different sized sieve heads for the Micro Applicator?

Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.

My Pro Grass Applicator does not seem to be working. What shall I do?

Here are some key things for you to check when applying static grass using our applicator:

Use a powerful brand-new battery (PP3 9V battery).
Do not fill the hopper with too much grass, as the grass needs to have space to move.
Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
Here is a video showing how to use the applicator: https://www.youtube.com/watch?v=v-E_ElExUts&feature=youtu.be

Do you have any stockists in Europe/North America?

Unfortunately, we do not have any stockists in Europe or North America. All our products are sold online and shipped from the UK.

How can I remove the static grass balls that have formed?

We would recommend using our D-Baller which has been specifically designed to get rid of static grass balls. Here is a video showing how to use this useful tool: https://wwscenics.com/product/modelling-with-martyn-2/

Have you got a shop I can visit?

Our New Shop will be open to the public from Monday January 30th 2023

Current Opening Times:
Mon-Fri: 10am - 3pm
Saturday: 10am - 2pm
Sunday: Closed

Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@wwscenics.com

Keep an eye out on our Social Media for more information in the near future

I have received my parcel, but some items are missing/incorrect/damaged.

We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.

Fibre Mould | Modelling Plaster

Free Standing & Wall Mounted Poster Boards

LASER CUT CARD PLANTS WITH GLUE | DOC LEAVES (40) | WSLF-050

LASER CUT CARD PLANTS WITH GLUE | REEDS (24) | WSLF-051

LASER CUT CARD PLANTS WITH GLUE | WEEDS (24) | WSLF-052

LASER CUT CARD PLANTS WITH GLUE FERNS (24) | WSLF-049

Modelling Air-Dry Clay (250g) | WSMS-003

Modelling Air-Dry Clay (500g) | WSMS-002

Modelling Metals A2 Sheet x 2

Modelling Metals A3 Sheet x 2

Modelling Metals A4 Sheet x 4

OO Gauge Chickens Hand Sculpted x 20

OO Gauge Closed Barn with Sliding Door

OO Gauge Double Fronted House WSLC-001

OO Gauge Hand Sculpted Cows

OO Gauge Hand Sculpted Sheep

OO Gauge Open Side Barn

OO Gauge Pig Pen with Pig & Piglets

OO Gauge Pigs & Piglets x 16

Pill Box x 2 OO Gauge

Sculpting Plaster 1000ml | WSMS-004

Smooth Plaster 1000ml | WSMS-005

Textured Plaster 1000ml | WSMS-006

The Loco Storage Box | 10 Drawers

Frequently asked questions

Talk to an expert, call us on (44) 01792 815841

Mon - Fri: 9:00am - 4:00pm

Still have questions?

Frequently asked questions

Talk to an expert, call us on (44) 01792 815841

Mon - Fri: 9:00am - 4:00pm

Still have questions?

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