Shopping Cart

No products in the cart.

Delivery

SHIPPING 

All shipping rates are detailed below, please be aware shipping times are only an estimate, whilst we will endeavour to meet these, they are not a guarantee. 

We endeavour to despatch all orders the next working day, for example, if you order at 9AM on Tuesday, the order will be despatched on Wednesday. If you order on Friday, the order will be dispatched on Monday. Whilst we make every effort to dispatch orders within one working day this is only an estimate, due to stock availability and during busy periods it can take up to two working days to despatch your order. 

Due to Covid and Brexit there may still be longer delays at Customs holding parcels up. The below expected delivery times are given to us by our couriers and it may take a little longer to get to you than stated. If you have any concerns, please contact customerservice@wwscenics.com for further information. 

Shipping times quoted only include working days (Monday-Friday).

UK quoted times below do not include UK Isles and Highlands, please refer to ‘Europe’ for none mainland delivery costs and times. 

United Kingdom Flag

UK (Mainland)

Local Pickup

If you’re local or just happen to be passing through the area, you can collect your Order in person – and save on shipping fees – by visiting Our Shop!

Orders Under £50 

Standard Delivery 2-3 Working Days £3.50 Royal Mail Tracked 48 
Express Delivery 1-2 Working Days£5.99 Royal Mail Tracked 24 

Orders Over £50 

Standard Delivery 2-3 Working Days Free Royal Mail Tracked 48 
Express Delivery 1-2 Working Days£5.99 Royal Mail Tracked 24 

Please Note: 

  • The time frames given in those tables only include shipping and not handling time, add another 1-2 days for dispatching your order.
  • Orders that contain items that cannot be sent with Royal Mail will have an alternative courier chosen to ship your items. 
  • ‘Express Tracked Delivery’ is not necessarily next-day delivery. Your order will be put on the fastest-tracked delivery service that is applicable to your order and the items you have ordered. A lot of the time your order will arrive the next day, but this is not a guarantee as handling time can take 1-2 days. 
European Union

Europe

Orders Under €150 

Tracked 5-7 Working Days £9.99 Royal Mail International Tracked 

Orders Over €150 

Tracked DDP 5-7 Working Days £9.99 ParcelHub DDP Service 

Please Note: 

  • The time frames given in those tables only include shipping and not handling time, add another 1-2 days for dispatching your order.
  • Orders below €150 will be sent with IOSS information attached to the shipping label to show Taxes have been paid.
  • Orders over €150 will be sent using a DDP service, which means we will pay the Taxes and Customs at entry for the parcel to be delivered directly to you with no further charges. 
United States

United States

All Orders 

Tracked Standard 5-10 Working Days £9.99 Royal Mail International Priority 

Please Note: 

  • The time frames given in those tables only include shipping and not handling time, add another 1-2 days for dispatching your order.

Canada


Canada

Tracked DDP 5-7 Working Days £19.99 ParcelHub DDP Service 

Please Note: 

  • The time frames given in those tables only include shipping and not handling time, add another 1-2 days for dispatching your order.
  • Due to Canada’s customs policy, any parcel with a content value over C$20 must have Taxes and Customs collected before the parcel is released for delivery. Low-value items can go via Royal Mail, but unfortunately, higher-value items will need to go through a Customs Process. If you have any concerns or need further information, please contact customerservice@wwscenics.com.

Earth

Rest of the World

Australia

Standard 10-14 Working Days £40.00Royal Mail International Priority 

All Other Orders

Standard 10-14 Working Days £12.99 Royal Mail International Priority 

Please Note: 

  • The time frames given in those tables only include shipping and not handling time, add another 1-2 days for dispatching your order.

 

Please be aware due to shipping restrictions we are currently unable to ship to the following countries, we apologise for any inconvenience –  

Kazakhstan, Russia, Ukraine

Frequently asked questions

Shop Online Four

SHOP VIA PHONE

Talk to an expert, call us on (44) 01792 815841
Mon - Fri: 9:00am - 4:00pm

Still have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us and we will be with you shortly.

If you email us at customerservice@restore.wwscenics.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.

Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.

We are sorry that you cannot login into your account. You can click on “Lost your password” in order to rest your password.

If you are still having issues, please email customerservice@restore.wwscenics.com and we will do our best to assist you.

Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.

Here are some key things for you to check when applying static grass using our applicator:

  • Use a powerful brand-new battery (PP3 9V battery).
  • Do not fill the hopper with too much grass, as the grass needs to have space to move.
  • Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
  • Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
  • Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
  • Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
  • Here is a video showing how to use the applicator: https://www.youtube.com/watch?v=v-E_ElExUts&feature=youtu.be

Unfortunately, we do not have any stockists in Europe or North America. All our products are sold online and shipped from the UK.

We would recommend using our D-Baller which has been specifically designed to get rid of static grass balls. Here is a video showing how to use this useful tool: https://restore.wwscenics.com/product/modelling-with-martyn-2/

Our New Shop will be open to the public from Monday January 30th 2023

Current Opening Times:
Mon-Fri: 10am - 3pm
Saturday: 10am - 2pm
Sunday: Closed

Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@restore.wwscenics.com

Keep an eye out on our Social Media for more information in the near future

We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.

Sign up to scenery news

Bringing You the latest News from the WWScenics Community: New Releases, Tutorials, Tips & Tricks to improve your modelling, Upcoming Events, Exclusive Offers, and so much more!