If you email us at cu*************@*******cs.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.
Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.
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Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.
Here are some key things for you to check when applying static grass using our applicator:
Use a powerful brand-new battery (PP3 9V battery).
Do not fill the hopper with too much grass, as the grass needs to have space to move.
Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@wwscenics.com
Keep an eye out on our Social Media for more information in the near future
We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.
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