The customer hub

Welcome to the customer hub! This page is your one stop shop for all questions, advice, tutorials and information about WWScenics you could ever need!

Tutorials

Click here for a full list of our tutorial content on the WWScenics YouTube Channel!

WWScenics Tutorial Playlist

FREQUENT QUESTIONS

Got a query? you may find a quick answer here!

Our FAQ’s

Contact us

Got a Question outside of our FAQ’s? Fill out our contact us form

Customer Incentives

Seeds & Rewards

Check out how you can start collecting seeds to get save money on future orders!

Our Rewards

Customer Gallery

Show off your favourite work for us, other customers and visitors to see!

Visit the Gallery

WWS Newsletters

ABOUT US

our story

WWS is a British based company that manufactures and supplies quality products to the modelling world. The company was started by Martyn Rees and Mark Jutsum, which was initially just a hobby.

We are now the largest producers of static grass in the UK, we have many Magazines reviewing our products and some say we have the best product in the world.

We have pioneered modelling techniques such as the Pro Grass Layering System and the 5S System to lower the barrier to entry for realistic scenery to modellers all around the globe!

wE HAVE A RETAIL SHOP!

We have recently opened a new retail shop! Come down and visit! We stock Peco, Hornby, Tamiya, Humbrol, Vallejo, Airfix, Italeri, our full wargaming, model railway and tool ranges and so much more!

OPENING TIMES

Monday: 9am – 3pm

Tuesday: 9am – 3pm

Wednesday: 9am – 3pm

Thursday: 9am – 3pm

Friday: 9am – 12pm

Unit 6, Beaufort Court, Beaufort Road

Plasmarl, Swansea, SA6 8JG

Deliveries

All you need to know about Delivery times and shipping with WWScenics

Click here >

Frequently asked questions

SHOP VIA PHONE

Talk to an expert, call us on (44) 01792 815841

Mon - Fri: 9:00am - 4:00pm

Still have questions?

If you cannot find an answer to your question in our FAQ, you can always contact us and we will be with you shortly.

Contact Support

If you email us at cu*************@*******cs.com straight away after placing the order, we might be able to change or cancel your order. Once your order has been processed however it is not possible to change or cancel it.

Login into your WWScenics account and go to Orders, then click on View your latest order. At the bottom of the page, you will see Tracking Information with the Provider, Tracking number and Date. Click on the Track button in order to track your order on the provider’s website.

We are sorry that you cannot login into your account. You can click on “Lost your password” in order to rest your password.

If you are still having issues, please email cu*************@*******cs.com and we will do our best to assist you.

Answer...Unfortunately, we do not sell different sized sieve heads for the Micro Applicator. Only the Pro Grand Applicator comes with three different sized sieve heads.

Here are some key things for you to check when applying static grass using our applicator:

Use a powerful brand-new battery (PP3 9V battery).
Do not fill the hopper with too much grass, as the grass needs to have space to move.
Only apply a smear of basing glue on the required area and make sure to apply the basing grass before it dries. Room temperature can affect this.
Do not apply too much basing grass to the area. If you cover the basing glue with too much grass it will not stand but go flat.
Once you have applied the basing grass and cannot see the basing glue anymore, add some layering spray before applying the layering grass.
Make sure the crocodile clip is near the applicator's head when applying the grass. You do not need to put a nail or screw into your model.
Here is a video showing how to use the applicator: https://www.youtube.com/watch?v=v-E_ElExUts&feature=youtu.be

Unfortunately, we do not have any stockists in Europe or North America. All our products are sold online and shipped from the UK.

We would recommend using our D-Baller which has been specifically designed to get rid of static grass balls. Here is a video showing how to use this useful tool: https://wwscenics.com/product/modelling-with-martyn-2/

Our New Shop will be open to the public from Monday January 30th 2023

Current Opening Times:
Mon-Fri: 10am - 3pm
Saturday: 10am - 2pm
Sunday: Closed

Click-and-Collect is not yet available. However, you can still place an order and collect it by contacting us at customerservice@wwscenics.com

Keep an eye out on our Social Media for more information in the near future

We are sorry that this has happened. If you could email us a photo of what you have received our Customer Service Team will help resolve the issue for you.

Bringing You the latest News from the WWScenics Community: New Releases, Tutorials, Tips & Tricks to improve your modelling, Upcoming Events, Exclusive Offers, and so much more!